| X-Ray Lady Refund/Exchange Policy 2010 |
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Effective 1/2009 Revised
1/2010
Refund/ Policy Applies to Mailed Courses & eBook
Courses
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Customers have 30 days from
the date of the order to receive a refund. After 30
days customers may receive a credit towards future
purchases for any materials/book returned to us. All
refunds and credits will be subject to a $5 re-stocking
fee per course. There will be no refunds or credits
for shipping & handling charges once a course has
already shipped to you. Refunds will not be issued
until the course material/book is received in our
office and considered to be in excellent condition.
Customers are responsible for the shipping costs when
returning materials to our company for a refund.
An exchange of a course may
be made up to 30 days after the date of purchase.
Customers are responsible for the shipping costs when
returning materials for an exchange. After materials
have arrived at our office and are inspected and are
in re-sale condition the replacement materials will
be shipped. Customers are responsible for payment
of new shipping costs and any difference in price
for the replacement course
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***The
following applies to both the Refund and Exchange
Policies:
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Refunds
will be issued in the same manner as the original
order (i.e., credit card/check). Refunds on materials
purchased with a personal or company check will
be refunded with a cashier's check after initial
check payment has cleared the banking process.
No refund/exchange will be made for courses that
are within one month of the course approval expiration
date.
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